Door to door delivery: The uniform rate is 100 USD. The delivery team will place the items at the main entrance of your residence.
Inventory items are usually shipped within a week and arrive within an additional 2-3 weeks, depending on your location. Therefore, the total delivery time after ordering is about 3-4 weeks. For products with a lead time, it is expected that the lead time listed on the product page will increase by an additional 2-3 weeks. After shipment, we will provide a tracking link via email. Do you have any questions about the duration of transportation? Contact our customer support through our online chat, or send us a message through our contact page.
Important pre delivery information:
Measure your space in advance to ensure that the product is suitable and can be easily moved to the expected room. Please refer to our Fit Guide.
Our courier partners will contact you via email and SMS to provide pre delivery and tracking information.
Our courier partners operate from 08:00 to 17:00 Monday to Friday, and the delivery dates provided depend on the supply situation in your area at that time.
After arriving at the terminal, our courier partner will contact you to coordinate a suitable delivery appointment. They will provide a delivery time slot (usually a 4-hour window) one day before delivery.
The delivery time on the same day may vary slightly. Therefore, please choose a date that is available all day.
On the day of delivery, the driver is expected to receive a call about 30-60 minutes before arrival. Track the driver’s progress through the tracking link.
Ensure there are safe parking spaces nearby for drivers.
Clean the delivery channel and protect the surrounding furniture and flooring. Ensure that the area where you plan to place new items is clean.
If you live in an apartment building, please check in advance whether you need insurance proof to deliver the goods.